1. Who is responsible
Voltravo is responsible for processing personal data through this website and webshop. Privacy questions or requests can be sent to [email protected].
2. What data we collect
Depending on how you use the site, we may process the following data:
- Name, email, phone number and delivery address for an order or contact request
- Account details if you create an account (email, password hash)
- Order and payment status (via our payment provider; we do not store full card details)
- Technical data such as IP address, browser and device type
- Cookie and measurement data, where you consent
- Content you submit in forms (for example a message or wishlist)
3. How we use your data
We use personal data only for clear purposes:
- Processing orders, delivery and any returns
- Customer service: answering questions and advising on products
- Managing your account and order history
- Newsletters or offers, only if you signed up
- Improving and securing the website
- Meeting legal obligations (for example bookkeeping and warranty)
4. Legal bases
We process data based on performance of the purchase contract, legal obligation, legitimate interest (shop security and improvement) or consent (non-essential cookies and marketing). You can withdraw consent at any time.
5. Cookies
On your first visit we ask consent for non-essential cookies. Functional cookies are needed for the shop to work (cart and preferences, for example). Analytical and marketing cookies are only enabled with your choice. Details and the button to change your choice sit on the cookies page.
- Functional: cart, session, basic security
- Analytical: anonymised or with consent, to understand site use
- Marketing: only with explicit consent
6. Sharing with others
We do not sell your data. We only share it with parties needed to deliver the service, such as:
- Payment providers (for example Mollie) to process payments
- Carriers or install partners for delivery and installation
- Hosting and IT vendors that run our systems
- Measurement tools for site analytics, where permitted
7. Retention
We keep data no longer than needed. Order and invoice data are kept as long as the law requires (including tax retention). Account data stays while your account is active, or until you ask for deletion. Measurement data is kept only as long as useful for analysis or as tool settings allow.
8. Your rights
Under the GDPR you have the right to:
- Access the personal data we hold about you
- Correction or deletion, where allowed
- Restriction of or objection to certain processing
- Portability of data you provided to us
- Withdraw consent
- Lodge a complaint with the data protection authority
9. Security
We take appropriate technical and organisational measures to protect personal data against loss, misuse and unauthorised access. No system is perfectly secure. If you spot something suspicious, tell us.