Contact.
Just ask us.
Opening hours
We aim to answer within one working day.
Mon-Fri, 9:00 - 17:00CONTACT FORM
Send us a message.
Choosing a battery, a product question, installation, your order or service afterwards: you can ask us anything. You do not need to know exactly what you need yet. We are happy to think it through with you, with no pressure.
Choose the closest topic below. You can also simply ask in your own words.
Frequently asked questions Quick answers to common questions.
How long does it take before I get a reply?
On working days we aim to reply within one working day. We aim to answer messages sent in the evening or at the weekend the next working day.
Can you help me pick the right battery?
Yes. Tell us what you want to know: capacity, brand, or whether plug-and-play fits. We think along, without quote pressure.
Do you also offer installation?
Yes. Choose a Plug & Play battery with an optional €499 single-phase installation upgrade on selected models, or a complete single-phase or three-phase home battery system including professional installation.
When do I send a message instead of using the shop?
If you are stuck between two brands, the circuit is unclear, or you want us to look at a photo of the meter cupboard. Specs and price sit with the product. You can order without this form.
What can I include?
Describe the spot: wall socket, garage, shed. A photo of the meter cupboard helps. No datasheet needed, we have that with the product.
I already ordered. Is this the right form?
Yes. Put your order number in the message. For a new battery you can also use the shop.
Which countries do you deliver to?
At checkout you can choose a delivery address in the Netherlands, Belgium or Germany. Shipping costs are shown before you pay. Ask us for the current delivery time of the model you want.
Can I return my order?
Our terms provide a 14-day withdrawal period for consumers after receipt. Email us with your order number to request a return. The procedure and return costs are in the terms and conditions.
How does the warranty work?
Manufacturer warranties vary by brand and model. The information is on the product page and in the documentation. Your statutory rights remain unaffected. If there is a problem, send your order number and a short description.